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By Carlo Lega, Jan 29 2017 07:53AM

Happy New Year


I have feeling this coming year is going to the one to beat in Eco.


I am predicting many Eco millionaires will be made this year and fuel poverty will be words to be forgotten (thanks Johnny Mathis).


Nice thought anyway.



New Years Resolutions


This year I will continue to only supply installers that can fit and pay within 3 - 4 weeks. Yes folks They do exist!


This is NOT a wind up so do not write in to complain that I am spreading lies and giving lead gens false hope! :)


I will also continue to publicize the best people working in Eco via our Linked In Group Page " Favoured People In Eco".



Quiet On the Western Front


Not much going on in Eco at the moment and the only thing moving at the moment is the termites and cockroaches!


I think the installers have got together and are deliberately on a go slow to piss the lead gens off ! Seem to be at a snails pace anyhow.


Lets go through the measures shall we and please correct me or comment if you need to.............


Gas HHCRO Boilers - Little funding about and only large properties are getting a look in now. Forget anything under 22 k LTS .


Difficult to get motivated with these at the moment.


See what March brings.


Loft Insulation - Some funding for virgin and 50 mm lofts.


Applicants for LI always state that existing insulation levels are 50 mm or below but when the installer attends to survey they always seem to find 150mm +!


Perhaps they have not got the hang of this new metric lark yet !



Cavity Wall Insulation - un-insulated walls are now rarer than hens teeth. You can spend hours on the streets before coming across one.


CERO walls not the quickest to be installed too !



Oil /LPG Boilers - Still people advertising for them but the initial gold rush seems to have subsided now and it has quietened down. I used to get approached a few times a week but not much these days.


Storage heaters - Not much interest these days from anyone that's anyone in lead gen. Looks like the returns on them do not stack up hence the lack of activity. They may need to reassess the criteria and rates if they want to continue with this in Eco.


I myself, have one ESH lead around 38k LTS still waiting to be installed!


( I do love installers that talk the talk. 2 weeks! lol )



Room in the Roof - Not many people advertising for this one either. Risk of claw backs for non compliance ( gable end and party wall issues) seems to have frightened every one off! lol



Air Source Heat Pumps - These look quite interesting being more cost effective for consumers in the long run than gas & electric.


Think they will initially targeted at the off gas properties first. I believe they will be making a grand entrance in March for Eco 2.1.


If anyone would like to help us all with the details of what the deal is likely to be on ASHP , I would be grateful.


Summary - Roll on March !



Eco is not a good place to be at the moment if you want to earn money.


Installs are at a snails pace. Lets hope the industry is given a much needed shot in the arm soon otherwise there wont be much carbon banked and a few more good guys move on to selling their soul elsewhere..



Installer / Lead Generator Partnership


I talk to other lead generators all the time and I still keep hearing and reading complaints on Linked In about some installers that are perhaps not operating as good as they could be.


I'm sure installers will be feeling the same about lead gens also.


Remember.............Both parties need to be satisfied if the relationship is to be a long and successful one.


It is a shame that after some many years, such a vital relationship between installer and lead gen is still built on uncertainty. Seeing all the regular adverts for vacancies on Linked In suggests there is much room for improvement in this quarter.


Perhaps this blog will give both sides of the coin some food for thought.



Common Comments From Lead Gens :


Will the measure be installed?


2. Will it be installed reasonably quickly ?


" We install within 2 weeks" has worn very thin over the years. Pinch of salt lol .


3. Will payments be actioned quickly or even at all?


4. Will the installer still be around to honour warrantys ?


All of the above should have a confidence score of 100 %. Sadly, not always the case



What Makes a Good Installer?


There are some good ones around ( I'm keeping them to myself lol ) who have an excellent set up and deliver consistently week in and week out.


There are also those who sit on leads and let them go cold whilst cherry picking the most profitable. Shame on them !



Things to look out for when choosing an installer:


They undertake to install EVERY Qualifying & Compliant lead that meets their criteria within a maximum 4 weeks.


These installers put their customers and suppliers first and would not dream of the of cherry picking. *


* This is the unethical practice of prioritizing the most profitable jobs whilst leaving the others to go cold and therefore wasted.


Plausible excuses have been well thought up in advance and do get trotted out at the first sign of complaint ............ e.g incomplete paperwork , unable to contact blah blah. I have heard them all now ! lol


2. Their communication is second to none and they are always available to answer queries to both lead gen and clients.


They do answer their phones and there is no waiting days for email responses.


3. They Update Your spreadsheet without prompting.


Always seems to be lots of resistance to this one with some installers. Not really much trouble to let you know how the jobs you have slogged for are progressing.Tut Tut!


4. They pay on time every time without fail.


No peering over your bank account with eyes closed on a Friday hoping payment has landed. :)


Conflicts will always come to try you but WRITTEN AGREEMENTS ( covering all possible episodes such as loss of funding etc ) has to be the way forward to enable both parties to avoid unnecessary disputes and have a successful and profitable relationship together.


You both need each other after all !



Tip Of The Week


Snow is only around the corner I'm sure as winter is well underway , so please ...........


Don't Eat Yellow Snow.


Happy new year.

By Carlo Lega, Jan 29 2017 07:52AM

Have some time off I can hear you say and leave the blog until next week ! lol


There is no grass growing under my feet !



Quiet Week


Obviously not a lot happened this week apart from overeating and drinking and enjoying the repeats on TV but still a couple of things to report and also invoke discussion.



Client Of The Week


This one is a guy who used to work for a HHCRO boiler company who was phoning on behalf of his friend to get him a boiler on the grant scheme. He wanted a free Worcester and wanted the CDI model as he heard bad things about the I model. lol


As someone who has worked in the industry he will be familiar with how the FREE scheme works and that you cant choose your FREE boiler model.


I suppose it was worth a try! He will be back I am sure.



Quiet in Eco / Boilers


Talking to others in Eco and everyone is on a go slow as not much funding is out there. Apparently installers now have a monthly quota of LTS and will not fit in excess of this.


I think they may be frightened of the deemed scores coming in early resulting in the loss of valuable LTS ( in other words, a reduction in the amount they can claim.)


Also. rates are now lower ( I have heard 6p ) so you will now need a mansion to get the boiler totally free!


Roll on March.



Deemed Scores – Good Idea ?


I personally am looking forward to the new scheme.


At the moment, it is very difficult to find qualifying leads for boilers where the customer does not need to pay a contribution. In a lot of cases , you are working only to waste yours and the installers time.


22000 + Lifetime Savings are in short supply especially in my neck of the woods and I am resigned to customer resistance to contributions.


People are agreeing to pay but when it comes to the crunch ( Hand in pocket time ) people drop out like flies.


You can hear them go light headed on the phone when you drop the bombshell. :)


Hopefully the rates will be set so there is no need to ask the client for cash. We can live in hope I suppose.


This brings me to the next subject for your perusal............................



Deemed Scores or Set Rates ?


Why not go a step further and make life super easy and allow the installer to claim the following set rates for boilers:


Non Condenser £ 1750

Condensing Boiler £ 1650

Back boiler £1950 - ( Special Offer Price :) - perhaps £2200 - £2400 ) (edited)


PLUS Installers can also ( Claim Fixed Price) for


Gas Pipe Upgrade @ £150

Vertical Flu @ £200 ( if needed)


PLUS


Installers can claim a bonus ( £ 250 ? )for leaving the property with a band C rating. This will encourage a whole house approach ( walls and loft insulated to recommended levels)


An EPC can also be carried out post installs in order to claim the bonus so keeping the DEAs in work.


Be interested in hearing all your comments on this.


Discuss please.



OFGEM - Consult The Industry Please


It is a shame OFGEM don't view our posts on Linked In or attempt to consult those of us at the coal face.


There is a lot of experienced people on here that are passionate about what they do and can get this industry to be a super lean machine ( No more wasted money on failed jobs , red tape etc) and help those in GENUINE FUEL POVERTY.


Maybe these blogs will reach the correct eyes one day instead of talk that falls on deaf ears!



Happy New Year


I wish you all a Happy New Year and hope the coming one will be a lot better for Eco than the last. :)

By Carlo Lega, Jan 29 2017 07:51AM

Its Xmas Eve in the drunk tank and I am writing my blog lol.


No rest for the all you workaholics out there and this Xmas lark does get in the way of doing business somewhat.


Never mind, we can nearly say goodbye to our friend Frosty & Santa for another year as it will soon be over. :)



Tip Of The Week


Only lend money to those that don't need it!



Mobile Phones & Driving


One of our DEAs was out driving doing EPCs last week and unfortunately took a phone call. The Police were soon on his case and booked him for " using a mobile phone whilst driving "


I believe this is now a $100 fine and 3 penalty points on your license.


This will take the shine off Xmas for him I'm sure. He sounded really pissed off when I spoke to him.


The Police are always driving around looking for customers and do not show any mercy when one comes their way.


Be warned everyone.



New Kid On The Block - Quick Pay Eco Sales


There is a new company ( I have not heard of them before anyway) that seems to be taking LinkedIn by storm with their good service and for doing what it says on the tin and paying quickly.


I have seen 3 or 4 recommendations by fellow Linked In members who are all pleased with having done business with this company.


This company is being reported as paying out very quickly and consistently for measures supplied much to the happiness of people supplying them. Their profile pics are now showing massive smiles! lol


This outfit is showing us all the way to go and I hope it rubs off on the less than quick payers out there. Competition will rattle a few cages I'm sure and should wake up those who need it.


I myself will be interested to hear about their install times. If they are installing within 2 -3 weeks of receiving the lead, they have my utmost respect.


I have not dealt or have had any contact with this company but it really is nice to hear about good service and fast payments. It is a shame this is very few and far between in ECO and I am very happy to report this type of activity on my blog.


I do hope this company wont be a flash in the pan and will continue to do well for its suppliers. It really is a breath of fresh air in the Eco industry and much needed.


I do get fed up of reading about the less than competent and the ever present sharks lol


If you wish to view comments from People that have recommended them, please visit the group here Favoured People & Installers in Eco



Client Of The Week


This one wanted the boiler of his choice ( W Bosch ) and was quite insistent that I could get his boiler relocated for free.


To give the client his due, he stated that he was happy to pay for the few lengths of copper pipe needed. (I am humbled by this act of generosity.)


I did explain that my role was introductory only and that all install enquiries should be directed to the installer who will assist him with a good price.


( Its called distancing folks)


The client wasn't having any of it saying he was on a very low income and also that there are lots of companies out there doing these boilers. I was promised lots of customers if I could swing it for him too.


Fearing the loss of a sale, I did send it in to the installer with a note for him to be aware that the client will be attempting to extract a concession. I was hoping they would have more luck than me convincing him to dip into his wallet and pay the required £300 or so.


However, the installer now has a Zero tolerance policy towards non payers and kicked it straight into touch !


Not willing to pay for EPC and lost time and who can blame him!


I did call the client with the news but he was still insistent we could do it free and again asked me to negotiate with the installer!


I am going to SCREAM now! Ahhhhhhhhhhhhhhh


He is now in the Sin Bin / Non Payers section of my spreadsheet and will probably be back in the New Year after exhausting all the options that are out there.



I have all Paperwork


I'm sure other lead gens have heard this one and travel out to properties to collect images of benefits awards only to find the paperwork is out of date or they cannot find it. I had this privilege last Saturday


I was driving home from Walsall after a hard 3 hours canvassing when I received a call from a client asking me to attend his property to check his eligibility for the boiler grant.


He assured me all paperwork was ready and would be waiting for me.


Being the obliging chap I am, I turned round and drove back into Walsall to sign him up.


When I got there.............. you guessed it, the paperwork was incomplete and to add insult to injury , the Tax Credits Award letter was for 2015 / 2016 !


Never mind I will call back in the New Year as he will probably fail data match too !



Cooking The Turkey


I hope we have no problems cooking the turkey this year. Last year it was an absolute nightmare.


It took me 3 days to cook last years one as every time I put the oven on, the turkey kept blowing the flame out! lol



Merry Xmas


Please all of you enjoy the Xmas programmes ( You know, its the bits between all the charity adverts ) . I'm sure Zulu, Mary Poppins , and James Bond will all be dusted off and shown again for your pleasure & enjoyment.


It is nice to see them every year anyway.


Happy Xmas everyone .:)

By Carlo Lega, Jan 29 2017 07:50AM

I hope you are all feeling festive as the dreaded Xmas is nearly with us (:


|If you are all sitting comfortably, then I will begin...........



Quiet Week


Very quiet week this week and not signed up much at all. Even the " Chasers " have left me alone ! ( I wish ! )


"Chasers" are known as such because they are very impatient and phone regularly chasing their boiler application. Don't wish to miss out.


As for canvassing , not much point in signing up anything less than 20k properties now anyway as the contributions are quite eye watering and people wont pay. I am not one to let the grass grow under my feet though and still going out there and talking to people.


Do they know its Xmas? :)


Upset Lady


I had a boiler client crying down the phone earlier this week as she had been turned for the boiler due to a paperwork technicality. Recently widowed, she was not named on Land Registry and was told that she needed to sort this out (legally going through probate etc ) before the boiler could be fitted.


This is likely to take many months.


Going the extra mile , I managed to find another installer that was willing to take if the death and marriage certificate could be supplied.


I was willing to go out to the property immediately to get this back on track as her boiler was having hot water issues and she had a young family.


I tried phoning and texting the client who was not responding at all.


Still waiting to hear from her !


I don't know why I bother sometimes! :(



Deemed Scores Rates


In anticipation of this new way of working from March 2017, I have been talking to other guys in the industry to see how they feel and whether they will be still around. The general consensus is that they all feel that lead gen rates need to be set at around £150 per boiler in order to retain their interest.


Not a bad starting point ! lol


I have seen figures of £75 banded about on Linked In ( Sorry Warm front was 10 yrs ago and times have moved on. ) Some can live in hope I suppose.


I am quite sure that if the figures don't stack up, there will be an exit of people generating leads for Eco. Very stressful doing this job at times and certainly not easy.


( Enjoy your foreign call centres if exit visas are issued! lol)



Client Of The Week


I had a job not making any progress so gave the client a courtesy call to see what the hold up was. It appeared that the client did not want the 30 KW Worcester grant boiler but wanted a larger 36 KW fitting.


I gave our installer a call ( Deano who must have felt very festive ) as he generously offered to fit a Worcester 36 KW for the giveaway price of £250 . ( I had provisionally told the client that it would be around £400 )


( Not a misprint folks, please do not write in !)


I called the client immediately with this fantastic news only to be told that he would need to consult with his son and that I should call him in the New Year.


Consult ? Its not a medical procedure FFS. :)


Classic stalling tactic which has worn very thin over the last few years in Eco!


Needless to say, he will have a long wait for me to call and I hope the grants drop and he has to pay more :) Instant Karma!



Cold Callers


Had quite a few this week too.


I wish they would leave me alone! How dare they interrupt my domestic life always around tea time.


I did have a foreign call centre on Thursday trying to sell me boiler leads at 80p each.


I did say I would take 3 off him to try :) but he explained the minimum order is £250.


£250 to a complete stranger on the phone for what could turn out to be a right load of crap! Not heard good things about these leads unfortunately.


Big risk there so declined !



CERO FUNDING PULLED


Thanks to our kind utilities for this.


I had a trickle of Cero cavities coming through but now they are orphans and put into storage.


Installers relying soley on Cero funding are now finding the going very tough and need to rethink their business strategy.


Good luck.



Customer Loyalty No 1


Out in Walsall last Saturday, I came across a gentleman at a property who asked me how long would it take to fit a new boiler.


I told him normally 2-4 weeks and he then explained that he had signed up 2 weeks ago and had had both surveys and was due to be installed early Jan.


He kindly offered to let me have the job if I could install next week.


No thought whatsoever for the installer he had signed up with who has invested a lot of time and probably over £100 on surveys. The installer will get zero reward for his efforts if the job did not get installed.


Some people really have no scruples at all and are only interested in whats in it for them. Another ****


I declined BTW.



Customer Loyalty No 2


Talking to one of my installers this week, he told me he had a lead come in from one his other lead gens and proceeded to call the client to book them in for EPC. He was told that another company had surveyed and fitted the boiler within 3 days!


Bloody poachers ! lol



Fact or Fiction Lead Gen Blogs ?


Please remember I do not make anything up that is written on my blogs. I can imagine seeing you all staring at the screens in disbelief and utter shock at human nature.


Its the real world of ECO as it happens so put away your smelling salts!


Thanks for viewing and please leave your comments in the appropriate place if you have any observations..

By Carlo Lega, Jan 29 2017 07:48AM

Good morning to all you Eco warriors out there. So whats happening this week?


( Have my Xmas head on now and listening to Xmas songs as I type)


Plumbing Job


Having spent the last 3 weeks doing my mothers bathroom ( it needed gutting and all renewing) I am pleased to report it is now virtually finished. We have used the new wall panels instead of tiles with a marble finish and it looks fantastic.


Tiles are for dinosaurs and these new panels are tongue and groove and dead easy to fit. They are approx 2.6 metres high by 250mm and at £6 each they do look great in situ. Also, no more yellow grout etc.


Do Check them out.


If anyone is looking for any plumbing jobs however small......... DO NOT CONTACT ME.


It nearly killed me and I never want to see another bathroom again! Physical work is not for an old timer like me now:)


Back on the doors later today for a rest. May throw a few carols in too if no interest in boilers.


Full Grant Status


It appears that a lot of installers have had to increase their Lifetime Savings score to 20 k and above to be able to offer the grant boiler at no cost to the customer.


I do appreciate the current funding levels have influenced this but............ it has made my job and other lead gens a lot more difficult.


Previously free at 17k ( with a £300 contribution approx for others just under, from 14k + ) was workable and I found people were ( grudgingly ) paying it.


Now I am seeing £500 + contributions which are meeting heavy resistance at the front and jobs are falling like flies.


The non payers are in their element now!


I have always thought that £300 is the absolute maximum that people will pay (unless the boiler is completely knackered and have no choice but to accept) and I have been proved right in the majority of cases.


Maybe its time to wait for deemed scores to resume full activity on gas boilers or just target the very bigger properties which are very few and far between nowadays having been well hammered by those in the know!.


Skinflint Landlord


Update on the landlord from my blog Oct 29, this guy had applied twice for a boiler but had refused to pay the £400 approx contributions twice. Now that the boiler had gone down and the tenant was withholding rent, he was desperate and asked me to resubmit. I thought I would finally get paid with this job.


I warned him that he would pay around £600 or so and he agreed as he had no choice. He had all the surveys etc and a contribution of £650 was needed.


Looking at my installer update this week............. the landlord cancelled as would not pay !!!!!!!!!!!!!


Probably put a Heatline in himself to save £18.!


If he dares to contact me again, I will tell him where to go.


C **T.


Charming Lady


I was driving along a main road this week when a lady decided to pull out from stationary and do a 3 point about 30 metres from me. I had to slow right down and then stop to allow this very considerate person to fulfill her manoeuvure.


She did wave thanks but took umbrage at my applause and name calling and gave me the one finger.


I love entertainment out on the road! lol


Grant Boilers -What Models are Available ?


I had an inquisitive client this week asking what KW and precise models of boilers are fitted. I am always a little uncomfortable with these clients as they are likely to cancel at the drop of a hat if they can get any concessions out of any other installer.


Can I have a Worcester CDI instead of the I model and what if I want a larger boiler were thrown into the conversation. I have a feeling this one is going to be a non starter too.


Looking on the bright side, it is good to meet different people and I really dont mind traveling out 10 miles or so and doing paperwork for no payment sometimes if it benefits the community.


Referrals


To all my fellow lead gens out there, remember, your business will thrive if you are getting lots of referrals from happy customers.


Very important for you to remember this gem of advice when you are choosing your installers.


If the customer has had a horrible experience with a poor installer ( poor service, poor quality install, or 3 month wait for their job to be fitted, you will have a ZERO chance of being recommended.


Choose your installers carefully as you will get the blame and all the flak.


If they cannot fit within 3-4 weeks......... you should move on !


Be choosy and only use the best installers out there lads. I have learned the hard way and my profile makes clear who I will work with.


And Finally -Endorsements


I would like to thank everyone for the endorsements I get regularly.


A very special thanks to those that have endorsed me for renewable energy............. considering I have never been involved in it!


I suppose it is the thought that counts. :)


Thanks for viewing and I hope these blogs do assist / entertain people out there working in this hard industry at the moment.

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